Terms of Service

Acceptance of Terms

By accessing or using Kelola Pesan, users agree to these Terms of Service. If users do not agree, they must not use the service.

Kelola Pesan is a workspace service for managing communications, contacts, segmentation, automation, broadcast, number validation, attachments, and social media integrations.

Access and Workspaces

• Users must use valid usernames, license codes, and workspace access.
• Users are responsible for protecting login access, license codes, devices, and connected third-party accounts.
• Each workspace may have feature limits, quotas, connection duration, or policies based on license and admin settings.
• Kelola Pesan may limit, disable, or remove workspace access if misuse, violations, or security risks occur.

WhatsApp and Instagram Use

• Users may only connect WhatsApp or Instagram accounts they own or are authorized to manage.
• Users must comply with WhatsApp, Meta, Instagram, anti-spam, data protection, and applicable platform policies.
• Kelola Pesan depends on third-party services such as WhatsApp, Meta, Instagram, hosting, databases, and network infrastructure. API changes, downtime, account limits, or third-party platform restrictions may affect the service.
• Kelola Pesan is not responsible for third-party account limits, suspensions, bans, or penalties caused by user misuse or platform policy violations.

User Content and Messages

Users are fully responsible for contacts, imported data, segmentation, message content, attachments, blasts, bots, sequences, comment automations, private replies, and other workspace configurations.

• Do not send spam, phishing, scams, malware, illegal content, misleading content, or messages that violate third-party rights.
• Do not use Kelola Pesan to access, collect, or process data without valid authorization.
• Do not bypass technical limits, rate limits, workspace policies, or Kelola Pesan security systems.
• Users must ensure recipients have a lawful basis for communication under applicable law and platform policies.

Automation and Broadcast

Automation, bot, sequence, blast, and private reply features are provided to support communication operations. Users must test configurations before broad use.

• Kelola Pesan does not guarantee every message will be sent, delivered, read, or received because delivery depends on connection, account status, third-party platforms, recipient numbers, and rate limits.
• Users are responsible for the consequences of schedules, content, targets, delays, and automation rules they create.
• Kelola Pesan may record job status, errors, and delivery logs for troubleshooting and audit.

Data and Privacy

Data use is further described in the Kelola Pesan Privacy Policy. By using the service, users agree to data processing under that policy.

Users represent that contact data, phone numbers, emails, chats, comments, and other information entered into Kelola Pesan are obtained and used lawfully.

Service Availability

Kelola Pesan tries to keep the service stable, but does not guarantee uninterrupted availability. Maintenance, errors, third-party API changes, or network issues may temporarily affect features.

Limitation of Liability

To the extent permitted by law, Kelola Pesan is provided as is. Kelola Pesan is not liable for indirect losses, data loss caused by user error, third-party service disruptions, platform account restrictions, or use that violates these terms.

Changes to Terms

Kelola Pesan may update these Terms of Service to reflect feature, operational, security, regulatory, or third-party policy changes. The latest version will be available on this page.